Arlo Base Station Offline – Get It Online Easily

Arlo is one of the most popular and reliable brands of smart security cameras that offer a range of features and benefits to users. However, sometimes you may face an issue where your Arlo base station goes offline and stops communicating with the cameras and the app. This can be frustrating and inconvenient, especially when you need to monitor your home or business remotely.

If you are facing the same issue, then don’t worry. In this article, we will explain why your Arlo base station keeps going offline and how you can fix it easily. We will also answer some frequently asked questions about the Arlo base station offline issue and provide some tips to prevent it from happening again.

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Why does Arlo Base Station keep going Offline?

There are several possible reasons why your Arlo base station may go offline, such as:

  • Power outage or surge
  • Faulty or loose power cable or adapter
  • Internet outage or slow speed
  • Faulty or loose Ethernet cable or port
  • Interference from other wireless devices or networks
  • Outdated or corrupted base station firmware
  • Incorrect or changed network settings
  • Base station reset or factory reset

Depending on the cause of the problem, you may see different LED indicators on your base station, such as solid amber, blinking amber, solid green, or no light at all. You can check the meaning of each LED indicator on the Arlo support website.

Also Read – Why is my Blink Sync Module Offline? [Fix in Minutes]

Ways to Fix Arlo Base Station Offline

If your Arlo base station is offline, you can try the following methods to get it back online:

Try this guide if Arlo camera goes offline.

Power Cycle Arlo Device

power cycle arlo home base

The first and simplest method to fix the Arlo base station offline issue is to power cycle the device. This means unplugging the power cord from the base station, waiting for a few seconds, and plugging it back in. This will reboot the base station and refresh its connection with the cameras and the app.

To power cycle your Arlo base station, follow these steps:

  • Unplug the power cord from the base station and wait for 10 seconds.
  • Plug the power cord back into the base station and wait for the power LED to turn solid green.
  • Check if the base station is online on the Arlo app or web portal.

If the power cycle does not work, you can try the next method.

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Check the Hardware

Another possible reason why your Arlo base station is offline is that there is something wrong with the hardware, such as the power cable, the power adapter, the Ethernet cable, or the Ethernet port. To check the hardware, follow these steps:

  • Make sure that the power cable and the power adapter are not damaged or loose. If they are, replace them with the ones that came with your base station or compatible ones.
  • Make sure that the Ethernet cable and the Ethernet port are not damaged or loose. If they are, replace them with the ones that came with your base station or compatible ones.
  • Make sure that the Ethernet cable is connected to the correct port on your base station and your router or modem. The port on your base station should be labeled as “Internet” and the port on your router or modem should be labeled as “LAN” or “WAN”.
  • Make sure that the power outlet and the router or modem are working properly. You can test them by plugging in another device and checking if it has power and internet connection.
  • Check if the base station is online on the Arlo app or web portal.

If the hardware check does not work, you can try the next method.

Also Read – Why Arlo Doorbell Not Recording Videos? (Answered)

Reset The Base Station and Reconnect

reset arlo base station

Sometimes, your Arlo base station may go offline because of some glitch or error in the system. To fix this, you can reset the base station and reconnect it to your network and your Arlo account. This will restore the base station to its default settings and clear any possible issues.

To reset and reconnect your Arlo base station, follow these steps:

  • Locate the reset button on the back of your base station. It is a small hole with the label “Reset”.
  • Use a paper clip or a similar object to press and hold the reset button for 10 seconds. You will hear a click sound and the power LED will blink amber.
  • Release the reset button and wait for the base station to reboot. The power LED will turn solid green and the internet LED will blink green.
  • Open the Arlo app or web portal and log in to your Arlo account.
  • Follow the on-screen instructions to add your base station to your account and sync your cameras to your base station.
  • Check if the base station is online on the Arlo app or web portal.

If the reset and reconnect do not work, you can try the next method.

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Check Internet Connection

One of the most common causes of the Arlo base station offline issue is the internet connection. If your internet is down or slow, your base station will not be able to communicate with the cameras and the app. To check your internet connection, follow these steps:

  • Check if other devices on your network have internet access. If they do not, contact your internet service provider and troubleshoot the issue.
  • Check if your router or modem is working properly. If it is not, restart it by unplugging the power cord, waiting for a few seconds, and plugging it back in.
  • Check if your router or modem has the latest firmware update. If it does not, update it by following the instructions from your internet service provider or the manufacturer.
  • Check if your router or modem has the correct network settings for your Arlo base station. You may need to enable or disable some features, such as DHCP, UPnP, port forwarding, firewall, etc. You can find the recommended network settings for your Arlo base station on the Arlo support website.
  • Check if the base station is online on the Arlo app or web portal.

If the internet connection check does not work, you can try the next method.

Update Base Station Firmware

Another possible reason why your Arlo base station is offline is that the firmware is outdated or corrupted. The firmware is the software that runs the base station and controls its functions and features. To update the base station firmware, follow these steps:

  • Make sure that your base station is connected to the internet and has power.
  • Open the Arlo app or web portal and log in to your Arlo account.
  • Go to Settings > My Devices and select your base station.
  • Go to Device Info > Firmware and check if there is an update available. If there is, tap or click on Update.
  • Wait for the update to complete. The base station will reboot and the power LED will blink green.
  • Check if the base station is online on the Arlo app or web portal.

If the firmware update does not work, you can try the next method.

Contact Arlo Support

If none of the above methods work, you may have a defective base station that needs to be replaced or repaired. In this case, you should contact Arlo support and explain the issue. They will guide you through the troubleshooting process and provide you with the best solution.

You can contact Arlo support by phone, chat, email, or community forum. You can find the contact details and the hours of operation on the Arlo support website.

How do I prevent my Arlo base station from going offline?

To prevent your Arlo base station from going offline, you should:

  • Keep your base station in a cool and dry place away from direct sunlight and heat sources.
  • Keep your base station away from other wireless devices or networks that may cause interference or congestion.
  • Use the power cable, the power adapter, and the Ethernet cable that came with your base station or compatible ones.
  • Keep your base station firmware updated to the latest version.
  • Keep your router or modem firmware updated to the latest version.
  • Keep your router or modem network settings compatible with your base station.
  • Check your internet connection regularly and contact your internet service provider if there is any issue.

FAQs

Here are some frequently asked questions about Arlo base station offline issue:

Q: How do I know if my Arlo base station is offline?

A: You can check the status of your Arlo base station on the Arlo app or web portal. If your base station is offline, you will see a message saying “Your Arlo device appears offline” or “Your base station is offline”. You will also see a red exclamation mark on the base station icon.

Q: What happens if my Arlo base station goes offline?

A: If your Arlo base station goes offline, you will not be able to access your cameras or view the live stream or the recorded videos. You will also not receive any notifications or alerts from your cameras. Your cameras will continue to record videos and store them locally on the base station until it goes online again.

Conclusion

Arlo base station offline issue is a common problem that can be fixed easily by following the methods we discussed in this article.

To fix Arlo Base Station Offline, power cycle your base station, check the hardware, reset and reconnect your base station, check your internet connection, update your base station firmware, or contact Arlo support.

If you follow these steps, you should be able to get your base station online and enjoy the benefits of your Arlo security system.

We hope you found this article helpful and informative. If you have any questions or feedback, please feel free to leave a comment below. Thank you for reading and have a great day! 😊

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