Arlo Camera Offline – Learn How to Get it Back Online

Arlo cameras are one of the best wireless security cameras that you can use to monitor your home or business. They are easy to install, operate, and access from anywhere using the Arlo app or web portal. However, sometimes you may face the frustrating issue of the Arlo camera offline. This means that your camera is not connected to the internet and you cannot view the live feed or receive alerts.

If you are wondering why your Arlo camera keeps going offline and how to fix it, then you have come to the right place. This article will explain the common causes and solutions for the Arlo camera offline issue.

We will also provide some tips and tricks to prevent this problem from happening again. By the end of this article, you will be able to get your Arlo camera back online and enjoy its features.

If you have an Arlo Base Station offline issue, then read this guide.

Why does Arlo Camera keep going Offline?

There are several reasons why your Arlo camera may go offline. Some of the most common ones are:

  • Low battery: Arlo cameras run on batteries that need to be replaced or recharged periodically. If the battery level is too low, the camera may not have enough power to stay online.
  • Poor network signal: Arlo cameras need a strong and stable network signal to communicate with the SmartHub, base station, or Wi-Fi router. If the signal is weak or interrupted, the camera may lose the connection and go offline.
  • Distance or interference: Arlo cameras have a maximum range of 300 feet from the SmartHub or base station, and 150 feet from the Wi-Fi router. If the camera is too far away or there are obstacles or interference in the way, the signal may drop and the camera may go offline.
  • Outdated firmware: Arlo cameras need to have the latest firmware version to function properly. If the firmware is outdated, the camera may not be compatible with the SmartHub, base station, or Wi-Fi router, and may go offline.
  • Device malfunction: Arlo cameras are designed to be durable and reliable, but sometimes they may malfunction due to various reasons. For example, the camera may have a hardware defect, a software glitch, or a corrupted memory card.

Also Read – Arlo Camera Not Charging – Troubleshooting Guide

How to Fix Arlo Camera Offline Issue?

Depending on the type and cause of the Arlo camera offline issue, there are different ways to fix it. Here are some of the most common and effective methods that you can try:

Power Cycle Arlo Camera

The first and simplest thing that you can do to fix the Arlo camera offline issue is to power cycle the camera. This means that you turn off the camera, wait for a few seconds, and then turn it back on. This will reboot the camera and refresh the connection.

To power cycle the Arlo camera, you need to:

  • Remove the battery or unplug the power adapter from the camera.
  • Wait for at least 10 seconds.
  • Insert the battery or plug in the power adapter to the camera.
  • Wait for the camera to start up and reconnect to the network.

You can check the status of the camera on the Arlo app or web portal. If the camera is online, you will see a green dot next to it. If the camera is offline, you will see a gray dot next to it.

Check Network Settings

Another thing that you can do to fix the Arlo camera offline issue is to check the network settings of the SmartHub, base station, or Wi-Fi router. You need to make sure that the network is working properly and that the devices are connected to the same network.

To check the network settings, you need to:

  • Check the internet connection of the SmartHub, base station, or Wi-Fi router. You can use a computer or a smartphone to test the speed and stability of the internet connection. If the internet is slow or unstable, you may need to contact your internet service provider or reset your router.
  • Check the LED indicators of the SmartHub, base station, or Wi-Fi router. The LED indicators show the status of the power, internet, and camera connections. If any of the LED indicators are off or blinking, you may need to troubleshoot the device or contact Arlo support.
  • Check the Wi-Fi channel of the SmartHub, base station, or Wi-Fi router. The Wi-Fi channel is the frequency band that the device uses to communicate with the camera. If the Wi-Fi channel is crowded or interferes with other devices, the signal may be weak or unstable. You can change the Wi-Fi channel to a less congested or interfered one using the Arlo app or web portal.

Move the Camera Closer to the Base Station

Another thing that you can do to fix the Arlo camera offline issue is to move the camera closer to the SmartHub, base station, or Wi-Fi router. You need to make sure that the camera is within the maximum range and that there are no obstacles or interference in the way.

To move the camera closer to the base station, you need to:

  • Check the signal strength of the camera on the Arlo app or web portal. The signal strength is indicated by the number of bars next to the camera. If the signal strength is low, you need to move the camera closer to the base station.
  • Check the position and angle of the camera. You need to make sure that the camera is facing the direction that you want to monitor and that no objects are blocking the view. You can adjust the position and angle of the camera using the magnetic mount or the screw mount.
  • Check the environment of the camera. You need to make sure that the camera is not exposed to extreme temperatures, humidity, dust, or water. You also need to avoid placing the camera near metal objects, electronic devices, or reflective surfaces that may interfere with the signal.

Check LED lights on Arlo Camera

check arlo camera led status

Another thing that you can do to fix the Arlo camera offline issue is to check the LED lights on the camera. The LED lights show the status of the battery, network, and sync. If any of the LED lights are off or blinking, you may need to troubleshoot the camera or contact Arlo support.

To check the LED lights on the Arlo camera, you need to:

  • Check the battery LED light. The battery LED light is located on the front of the camera. It shows the battery level of the camera. If the battery LED light is solid green, the battery level is high. If the battery LED light is solid amber, the battery level is low. If the battery LED light is blinking amber, the battery level is critical. You need to replace or recharge the battery as soon as possible.
  • Check the network LED light. The network LED light is located on the back of the camera. It shows the network connection of the camera. If the network LED light is solid blue, the camera is connected to the network. If the network LED light is blinking blue, the camera is trying to connect to the network. If the network LED light is off, the camera is not connected to the network. You need to check the network settings or move the camera closer to the base station.
  • Check the sync LED light. The sync LED light is located on the side of the camera. It shows the sync status of the camera. If the sync LED light is solid blue, the camera is synced with the base station. If the sync LED light is blinking blue, the camera is syncing with the base station. If the sync LED light is off, the camera is not synced with the base station. You need to sync the camera with the base station again.

Update Firmware

Another thing that you can do to fix the Arlo camera offline issue is to update the firmware of the camera, the SmartHub, the base station, or the Wi-Fi router. The firmware is the software that controls the functions and features of the devices. You need to make sure that the firmware is up to date and compatible with each other.

To update the firmware, you need to:

  • Check the firmware version of the camera, the SmartHub, the base station, or the Wi-Fi router on the Arlo app or web portal. You can find the firmware version under the device settings or the device info. If the firmware version is outdated, you will see a notification or a message to update the firmware.
  • Follow the instructions on the screen to update the firmware. You may need to download the firmware file, connect the device to a computer, or wait for the device to restart. Do not turn off or unplug the device during the update process. The update process may take a few minutes to complete.
  • Check the status of the device after the update. If the device is online, you will see a green dot next to it. If the device is offline, you will see a gray dot next to it.

Reset Camera and Reconnect

reset arlo camera

Another thing that you can do to fix the Arlo camera offline issue is to reset the camera and reconnect it to the network. This means that you erase the settings and data of the camera and set it up as a new device. This may solve some of the software or hardware issues that cause the camera to go offline.

To reset the camera and reconnect it, you need to:

  • Remove the battery or unplug the power adapter from the camera.
  • Press and hold the reset button on the camera for at least 10 seconds. The reset button is located on the bottom of the camera. You may need a paper clip or a pin to press the button. You will hear a click sound when the camera is reset.
  • Insert the battery or plug in the power adapter to the camera.
  • Wait for the camera to start up and enter the pairing mode. You will see the network LED light blinking blue on the back of the camera.

Log Out and Log In Again

Another thing that you can do to fix the Arlo camera offline issue is to log out and log in again to the Arlo app or web portal. This may help to refresh the connection and resolve any authentication or synchronization issues.

To log out and log in again, you need to:

  • Open the Arlo app or web portal on your device.
  • Tap or click on the Settings icon on the bottom right corner of the screen.
  • Tap or click on Profile and then tap or click on Log Out.
  • Wait for a few seconds and then tap or click on Log In.
  • Enter your email and password and then tap or click on Log In.
  • Check the status of the camera on the Arlo app or web portal.

Read this guide if you have a Wyze Camera that keeps going offline.

Contact Arlo Support

If none of the above methods work, the last resort is to contact Arlo support for further assistance. You may have a faulty camera, a defective base station, or a network issue that requires professional help.

To contact Arlo support, you need to:

  • Visit the Arlo support website at [https://www.arlo.com/en-us/support/].
  • Choose your product and then select a topic or issue that you are facing.
  • Follow the troubleshooting steps or tips that are provided on the website.
  • If the issue is still not resolved, you can chat with an Arlo expert, call the Arlo support number, or submit a support ticket.

Conclusion

In this article, we have learned how to fix the Arlo camera offline issue using various methods. We have also learned the common causes and solutions for this issue. We hope that this article has helped you to get your Arlo camera back online and enjoy its features.

Here are some key points to remember:

  • Arlo cameras may go offline due to low battery, poor network signal, distance or interference, outdated firmware, or device malfunction.
  • To fix the Arlo camera offline issue, you can try to power cycle the camera, check the network settings, move the camera closer to the base station, check the LED lights on the camera, update the firmware, reset the camera and reconnect it, log out and log in again, or contact Arlo support.
  • You can check the status of the camera on the Arlo app or web portal. If the camera is online, you will see a green dot next to it. If the camera is offline, you will see a gray dot next to it.

We hope that you have enjoyed reading this article and found it useful. If you have any questions or feedback, please feel free to leave a comment below. Thank you for your time and attention.

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