Eufy Camera Not Connecting To Homebase

Are you frustrated with your Eufy camera not connecting to Homebase? Do you wonder why your Eufy camera won’t connect to Homebase and how to fix it? If so, you are not alone. Many Eufy users have faced this problem and searched for solutions online.

In this article, I will explain the possible causes of the Eufy cameras not connecting to Homebase and how to fix them. I will also show you how to sync your Eufy camera to homebase if you need to reset or replace your devices. By the end of this article, you should be able to enjoy your Eufy security system without any connection issues.

So, let’s get started!

Why Won’t My Eufy Camera Connect to Homebase?

Before we dive into the solutions, let’s first understand why your Eufy camera won’t connect to Homebase. There are several possible reasons for this problem, such as:

Network connection issues: Your Eufy camera and Homebase need to be connected to the same Wi-Fi network to communicate with each other. If your network is unstable, slow, or congested, your Eufy camera may not be able to connect to Homebase.
VPN and AD guard interference: If you are using a VPN or an AD guard on your smartphone or router, they may interfere with the Eufy app and prevent your Eufy camera from connecting to Homebase. VPN and AD guard can change your IP address and block some ports that Eufy uses to communicate with its servers.
Low battery level: Your Eufy camera needs to have enough battery power to connect to Homebase. If your Eufy camera is running low on battery, it may not be able to connect to Homebase or send you notifications.
Outdated app and firmware versions: Your Eufy app and firmware need to be updated to the latest versions to ensure the compatibility and functionality of your Eufy camera and homebase. If your Eufy app or firmware is outdated, it may cause some bugs or glitches that prevent your Eufy camera from connecting to homebase.
Homebase and camera compatibility: Your Eufy camera and Homebase must be compatible to work properly. Some Eufy cameras are only compatible with certain homebase models. For example, the EufyCam 2C is only compatible with Homebase 2, not Homebase 1. If you have a mismatched Eufy camera and homebase, they may not be able to connect.

These are some of the common causes of Eufy cameras not connecting to Homebase. Now that you know what may be causing your problem, let’s see how to fix it.

Also Read – How to Watch Eufy Camera on PC & Mac? (4 Quick Ways)

How to Fix Eufy Camera Not Connecting to Homebase

There are several steps you can take to fix the Eufy camera not connecting to homebase. Here are some of the most effective ones:

Check Your Network Connection

The first thing you should do is check your network connection. Make sure your Eufy camera and Homebase are connected to the same Wi-Fi network and that your network is stable, fast, and secure.

You can check your network connection by following these steps:

Open the Eufy app on your smartphone and tap on the gear icon on the top right corner.
Tap on “My Devices” and select your homebase.
Tap on “Wi-Fi Setup” and check the Wi-Fi status of your homebase. It should say “Connected” and show the name of your Wi-Fi network.
If your homebase is not connected to your Wi-Fi network, tap “Change Wi-Fi Network” and follow the instructions to connect your homebase to your Wi-Fi network.
Go back to the Eufy app and tap on your Eufy camera. Check the Wi-Fi status of your camera. It should say “Connected” and show the signal strength of your camera.
If your camera is not connected to your Wi-Fi network, tap “Reconnect” and follow the instructions to connect your camera to your Wi-Fi network.

If your Eufy camera and homebase are connected to your Wi-Fi network, but your network is unstable, slow, or congested, you may need to improve your network quality. You can do this by:

Moving your Eufy camera and homebase closer to your router or using a Wi-Fi extender to boost your signal.
Changing your Wi-Fi channel or frequency to avoid interference from other devices or networks.
Upgrading your router or internet plan to get faster and more reliable service.

By checking and improving your network connection, you may be able to fix the Eufy camera not connecting to homebase.

Disable VPN and AD Guard

The next thing you should do is disable any VPN or AD guard that you are using on your smartphone or router. VPN and AD guard can interfere with the Eufy app and prevent your Eufy camera from connecting to homebase.

You can disable VPN and AD guard by following these steps:

Open the settings app on your smartphone and tap on “VPN”.
Tap on the VPN that you are using and toggle it off.
Go back to the settings app and tap on “AD Guard”.
Tap on the AD guard that you are using and toggle it off.
Restart your smartphone and open the Eufy app.
Check if your Eufy camera is connecting to homebase.

If you are using a VPN or an AD guard on your router, you may need to access your router’s settings and disable them from there. Refer to your router’s manual or website for more details.

By disabling VPN and AD guard, you may be able to fix Eufy camera not connecting to homebase.

Charge The Camera

The third thing you should do is charge your Eufy camera. Your Eufy camera needs to have enough battery power to connect to Homebase and send you notifications. If your Eufy camera is running low on battery, it may not be able to connect to Homebase.

You can charge your Eufy camera by following these steps:

Remove your Eufy camera from its mount and bring it indoors.
Plug your Eufy camera into a power outlet using the micro USB cable and adapter that came with your camera.
Wait for the red light on your camera to turn blue, indicating that your camera is fully charged.
Unplug your Eufy camera and mount it back to its original location.
Open the Eufy app and check the battery level of your camera. It should show a full battery icon.
Check if your Eufy camera is connecting to homebase.

By charging your Eufy camera, you may be able to fix Eufy camera not connecting to homebase.

App And Firmware Versions

The fourth thing you should do is update your Eufy app and firmware to the latest versions.

Your Eufy app and firmware need to be updated to ensure the compatibility and functionality of your Eufy camera and homebase. If your Eufy app or firmware is outdated, it may cause some bugs or glitches that prevent your Eufy camera from connecting to homebase.

You can update your Eufy app and firmware by following these steps:

Open the Eufy app on your smartphone and tap on the gear icon on the top right corner.
Tap on “About” and check the app version of your Eufy app. It should show the latest version available.
If your Eufy app is not updated, tap on “Update” and follow the instructions to update your Eufy app.
Go back to the Eufy app and tap on “My Devices”.
Select your homebase and tap on “Device Info”.
Check the firmware version of your homebase. It should show the latest version available.
If your homebase firmware is not updated, tap on “Update” and follow the instructions to update your homebase firmware.
Go back to the Eufy app and tap on your Eufy camera.
Tap on “Device Info” and check the firmware version of your camera. It should show the latest version available.
If your camera firmware is not updated, tap on “Update” and follow the instructions to update your camera firmware.

By updating your Eufy app and firmware, you may be able to fix Eufy camera not connecting to homebase.

Homebase and Camera Compatibility

The fifth thing you should do is check your homebase and camera compatibility.

Your Eufy camera and homebase need to be compatible with each other to work properly. Some Eufy cameras are only compatible with certain homebase models. For example, the EufyCam 2C is only compatible with Homebase 2, not Homebase 1. If you have a mismatched Eufy camera and homebase, they may not be able to connect to each other.

You can check your homebase and camera compatibility by following these steps:

Open the Eufy app on your smartphone and tap on “My Devices”.
Select your homebase and tap on “Device Info”.
Check the model number of your homebase. It should say “Homebase” or “Homebase 2”.
Go back to the Eufy app and tap on your Eufy camera.
Tap on “Device Info” and check the model number of your camera. It should say “EufyCam”, “EufyCam E”, “EufyCam 2”, “EufyCam 2C”, “EufyCam 2 Pro”, or “EufyCam 2C Pro”.
Compare your homebase and camera model numbers and make sure they are compatible. You can refer to this table for the compatibility list:

Homebase Model	Compatible Camera Models
Homebase	EufyCam, EufyCam E
Homebase 2	EufyCam 2, EufyCam 2C, EufyCam 2 Pro, EufyCam 2C Pro

If your homebase and camera are compatible, they should be able to connect to each other. If they are not compatible, you may need to get a new homebase or camera that matches your existing device.

By checking your homebase and camera compatibility, you may be able to fix Eufy camera not connecting to homebase.

Power Cycle Your Devices

The sixth thing you should do is power cycle your devices.

Power cycling means turning off and on your devices to refresh their settings and clear any errors. Sometimes, power cycling can solve simple connection issues that may affect your Eufy camera and homebase.

You can power cycle your devices by following these steps:

Unplug your homebase from the power outlet and wait for 10 seconds.
Plug your homebase back into the power outlet and wait for it to reboot.
Remove your Eufy camera from its mount and press the sync button on the back of the camera for 2 seconds.
Wait for the blue light on your camera to flash, indicating that your camera is restarting.
Mount your Eufy camera back to its original location and wait for it to reconnect to your homebase.
Open the Eufy app and check if your Eufy camera is connecting to homebase.

By power cycling your devices, you may be able to fix Eufy camera not connecting to homebase.

Reset the Homebase and Camera

The last thing you should do is reset your homebase and camera.

Resetting means restoring your devices to their factory settings and deleting all the data and settings on them. This is a drastic step that should only be taken as a last resort, as it will erase all your recordings, schedules, modes, and preferences.

You should only reset your devices if none of the previous steps worked for you.

You can reset your devices by following these steps:

Open the Eufy app on your smartphone and tap on the gear icon on the top right corner.
Tap on “My Devices” and select your homebase.
Tap on “Remove Device” and confirm your action.
Unplug your homebase from the power outlet and use a pin to press the reset button on the back of the homebase for 10 seconds.
Plug your homebase back into the power outlet and wait for it to reboot.
Open the Eufy app and tap on “Add Device”.
Select “Homebase” and follow the instructions to set up your homebase again.
Remove your Eufy camera from its mount and use a pin to press the sync button on the back of the camera for 10 seconds.
Wait for the blue light on your camera to flash, indicating that your camera is resetting.
Mount your Eufy camera back to its original location and wait for it to reconnect to your homebase.
Open the Eufy app and tap on “Add Device”.
Select your Eufy camera and follow the instructions to set up your camera again.

By resetting your devices, you may be able to fix Eufy camera not connecting to homebase.

How Do I Sync My Eufy Camera to Homebase?

If you need to sync your Eufy camera to homebase, either because you have reset your devices or you have replaced your devices, you can do so by following these steps:

Open the Eufy app on your smartphone and tap on “Add Device”.
Select your Eufy camera and follow the instructions to set up your camera.
When prompted, press the sync button on the back of your camera for 2 seconds.
Wait for the blue light on your camera to flash rapidly, indicating that your camera is in pairing mode.
Wait for the Eufy app to detect your camera and connect it to your homebase.
Follow the rest of the instructions to complete the setup of your camera.

By syncing your Eufy camera to homebase, you should be able to use your Eufy security system without any connection issues.

FAQs

Here are some of the frequently asked questions about Eufy camera not connecting to homebase:

Why is my Eufy camera offline?

Your Eufy camera may be offline because of network connection issues, low battery level, outdated app and firmware versions, homebase and camera compatibility, or other reasons. You can try the solutions mentioned in this article to fix your Eufy camera offline problem.

How do I reconnect my Eufy camera?

You can reconnect your Eufy camera by checking and improving your network connection, disabling VPN and AD guard, charging your camera, updating your app and firmware, checking your homebase and camera compatibility, power cycling your devices, or resetting your devices.

Also Read – Eufy Camera Not Charging? Try 6 Proven Fixes

How do I contact Eufy support?

If none of the solutions in this article worked for you, or if you have any other questions or issues with your Eufy security system, you can contact Eufy support by:

Emailing them at [email protected]
Calling them at 1-800-988-7973 (US), 44-160-468-2026 (UK), 49-69-9579-7960 (DE), or 400-0550-036 (CN)
Visiting their website at https://www.eufylife.com/support
Chatting with them on their app or website

Eufy support is available 24/7 and they will try their best to help you with your Eufy security system.

Conclusion

In this article, I have explained the possible causes of Eufy camera not connecting to homebase and how to fix them. I have also shown you how to sync your Eufy camera to homebase and answered some of the frequently asked questions about Eufy camera not connecting to homebase.

I hope this article has helped you solve your Eufy camera not connecting to homebase problem and enjoy your Eufy security system. If you have any feedback or suggestions, please feel free to leave a comment below. Thank you for reading and have a great day!