Eufy Doorbell P2P Connection Failure – Troubleshoot Guide

If you own a Eufy video doorbell, you may have encountered a frustrating issue where you cannot connect to the live view or view the recorded events on your app. The error message says “Unable to connect to video doorbell (P2P connection failure)” and then it tries to establish a secure video channel, but fails. You might be wondering what this Eufy Doorbell P2P Connection Failure means and how can you fix it.

In this blog post, we will explain what is P2P failure in Eufy doorbell, what causes it, and how to troubleshoot it.

Also Read – Eufy Camera Not Recording Events – Possible Fixes

What is P2P Failure in Eufy Doorbell?

P2P stands for peer-to-peer, which is a network protocol that allows devices to communicate directly with each other without relying on a central server. Eufy video doorbells use P2P technology to stream live video and audio from the doorbell to your smartphone app, as well as to upload the recorded events to the cloud or the Homebase (depending on the model).

Eufy Doorbell P2P connection failure means that there is a problem with the communication between the doorbell and the app, and the app cannot access live or recorded video.

Eufy P2P connection failure occurs because of network issues, router settings, app bugs, or device malfunctions.

What Causes Eufy Doorbell P2P Connection Failure?

There are several possible causes for Eufy doorbell P2P connection failure, and they can be categorized into three types: network-related, router-related, and device-related.

Network-Related Causes

Network-related causes are the most common and the easiest to fix. They include:

  • Poor Wi-Fi signal strength or interference at the doorbell location. This can affect the quality and stability of the video stream and cause the connection to drop.
  • Wi-Fi network congestion or bandwidth limitation. If there are too many devices connected to the same Wi-Fi network, or if the network speed is too slow, the video stream may not be able to transmit smoothly and cause the connection to fail.
  • Cellular data network issues. If you are using cellular data to access the app, you may encounter network problems such as low signal, high latency, or data throttling that can affect the video stream and cause the connection to fail.

Router-Related Causes

Router-related causes are more complicated and may require some technical knowledge to fix. They include:

  • Router firewall or security settings. Some routers may have firewalls or security features that block or restrict the P2P traffic between the doorbell and the app. This can prevent the app from accessing the live or recorded video.
  • Router port forwarding or uPnP settings. Port forwarding and uPnP are methods that allow devices to communicate with each other through the router. Eufy video doorbells use port forwarding or uPnP to open an outgoing port to a Eufy server, through which the app can reach into the home network and access the video stream. If the port is closed by the router or the uPnP feature is disabled, the app may not be able to connect to the doorbell.
  • Router Wi-Fi channel or frequency settings. Wi-Fi channels and frequencies are the ways that Wi-Fi signals are transmitted and received. Eufy video doorbells support 2.4 GHz Wi-Fi frequency, which has more channels and better range than 5 GHz frequency, but also more interference and congestion. Some routers may have Wi-Fi channel or frequency optimization features that automatically switch the channels or frequencies to improve the Wi-Fi performance. However, this may cause the doorbell to lose the connection or have compatibility issues with the app.

Device-Related Causes

Device-related causes are the least common and the hardest to fix. They include:

  • Doorbell hardware or software issues. The doorbell may have some defects or malfunctions in its hardware or software components that affect its performance and functionality. For example, the doorbell may have a faulty battery, a damaged camera, a corrupted firmware, or a loose connection.
  • App bugs or compatibility issues. The app may have some bugs or compatibility issues that affect its performance and functionality. For example, the app may have a corrupted cache, a outdated version, or a conflict with other apps or settings on your smartphone.

Eufy Doorbell P2P Connection Failure (Troubleshooting Guide)

Now that you know the possible causes of Eufy doorbell P2P connection failure, you can try the following troubleshooting steps to fix it. Note that these steps may vary depending on the model of your doorbell, router, and smartphone.

If you are not sure how to perform any of these steps, please consult the user manuals or contact the customer support of the respective devices.

Network-Related Troubleshooting Steps

  • Check the Wi-Fi signal strength and interference at the doorbell location. You can use the app to check the Wi-Fi signal strength of the doorbell. If it is low or unstable, you may need to move the doorbell or the router closer to each other or use a Wi-Fi extender or repeater to boost the signal. You may also need to check for any sources of interference, such as metal objects, electronic devices, or other Wi-Fi networks, and remove or relocate them if possible.
  • Check the Wi-Fi network congestion or bandwidth limitation. You can use a speed test app or website to check the speed and latency of your Wi-Fi network. If it is too slow or high, you may need to reduce the number of devices connected to the same network or upgrade your internet plan or router. You may also need to adjust the video quality settings of the doorbell or the app to match your network speed.
  • Check the cellular data network issues. You can use the app to check the cellular signal strength of your smartphone. If it is low or unstable, you may need to move to a better location or switch to a Wi-Fi network if available. You may also need to check your data plan or carrier for any limitations or restrictions that may affect the video stream.

Router-Related Troubleshooting Steps

  • Check the router firewall or security settings. You may need to access the router’s web interface or app to check its firewall or security settings. You may need to disable or lower the firewall level, or add the doorbell or the app to the whitelist or exception list, to allow the P2P traffic to pass through. You may also need to disable any VPN or proxy services that may interfere with the P2P connection.
  • Check the router port forwarding or uPnP settings. You may need to access the router’s web interface or app to check its port forwarding or uPnP settings. You may need to enable the uPnP feature, or manually set up the port forwarding for the doorbell or the app, to open the outgoing port to the Eufy server. The port number may vary depending on the model of your doorbell, but it is usually 32100 or 32108. You may also need to check the IP address of the doorbell or the Homebase, and make sure it is static or reserved, to avoid any IP conflicts or changes.
  • Check the router Wi-Fi channel or frequency settings. You may need to access the router’s web interface or app to check its Wi-Fi channel or frequency settings. You may need to disable the Wi-Fi channel or frequency optimization feature, or manually select a fixed channel or frequency, to avoid any switching or compatibility issues. You may also need to make sure that the doorbell and the app are connected to the same Wi-Fi frequency, either 2.4 GHz or 5 GHz, to ensure a stable connection.

In case Eufy is not connecting to wifi, follow this guide.

Device-Related Troubleshooting Steps

  • Check the doorbell hardware or software issues. You may need to inspect the doorbell physically and visually for any signs of damage or malfunction. You may also need to check the battery level and the firmware version of the doorbell, and make sure they are sufficient and up to date. You may also need to reset or resync the doorbell, or contact the Eufy customer support for further assistance or replacement.
  • Check the app bugs or compatibility issues. You may need to check the app cache and the app version, and make sure they are clear and up to date. You may also need to restart or reinstall the app, or contact the Eufy customer support for further assistance or update. You may also need to check the smartphone settings and the other apps, and make sure they are not conflicting or interfering with the app.

FAQ

Here are some frequently asked questions and answers about Eufy doorbell P2P connection failure.

Q: How do I know if my doorbell is online or offline?

A: You can use the app to check the status of your doorbell. If it is online, you will see a green dot next to the doorbell name. If it is offline, you will see a red dot and a message saying “Device is offline”.

Q: How do I know if my doorbell is recording or not?

A: You can use the app to check the recording settings and the event history of your doorbell. If it is recording, you will see a red dot on the live view screen, and you will see the recorded events in the event history. If it is not recording, you will not see the red dot or the recorded events.

Conclusion

Eufy doorbell P2P connection failure is a common and annoying issue that can prevent you from accessing the live or recorded video of your doorbell. However, it is not a hopeless situation, as there are many possible causes and solutions for it.

By following the troubleshooting steps in this guide, you may be able to fix the problem and enjoy the benefits of your Eufy video doorbell. If you still have any questions or issues, please feel free to contact the Eufy customer support for further assistance. Thank you for reading this blog post and we hope you found it helpful.

Also Read – How to Replace ADT Doorbell Battery? – Battery Replacement Guide

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