How to Fix Your Ring Camera Not Working: A Comprehensive Guide

Have you ever experienced the frustration of your Ring camera not working when you need it the most? Whether it’s a power issue, a live view issue, a snapshot issue, or a connection issue, there are many possible reasons why your Ring camera may stop working properly.

Sometimes, the ring camera also goes offline. Read this guide to fix it.

In this article, I will show you how to troubleshoot and fix the most common problems with your Ring camera, so you can enjoy the peace of mind and convenience that it offers.

Why Has My Ring Camera Stopped Working?

Before we dive into the solutions to fix a ring camera that is not working, let’s first understand why your Ring camera may stop working.

Ring cameras are smart devices that use Wi-Fi to communicate with your smartphone, tablet, or computer. They also rely on batteries, wiring, or solar panels to power them. They also have software and firmware that need to be updated regularly.

Any of these factors can cause your Ring camera to malfunction or go offline.

Ring Camera Not Working – Troubleshooting

The good news is that most of the problems with your Ring camera can be solved by following some simple steps. Here are the main issues that you may encounter with your Ring camera and how to fix them.

Do you have a Tapo Camera that is Not Working? Read this guide.

Power Cycle Your Ring Camera

One of the easiest and most effective ways to fix any device is to power cycle it. This means turning it off and on again. This can help to clear any glitches or bugs that may be affecting your Ring camera.

To power cycle your Ring camera, you need to do the following:

  • Remove the battery from your Ring camera or unplug it from the power source.
  • Wait for 10 seconds and then reinsert the battery or plug it back in.
  • Wait for another 10 seconds and then check if your Ring camera is working.

Ensure The Installation Point Receive a Sufficient Signal

Another common reason why your Ring camera may not work is that it has a poor Wi-Fi signal. This can affect the quality and reliability of your live view, snapshots, and notifications.

To ensure that your Ring camera has a sufficient signal, you need to do the following:

  • Check the Wi-Fi signal strength on your Ring app. You can do this by tapping on the Device Health option under your Ring camera settings. You should see a green, yellow, or red icon indicating the signal strength. Green means good, yellow means fair, and red means poor.
  • If you see a yellow or red icon, you need to improve your Wi-Fi signal. You can do this by moving your router closer to your Ring camera, using a Wi-Fi extender, or switching to a different Wi-Fi channel.
  • After you have improved your Wi-Fi signal, you need to reconnect your Ring camera to Wi-Fi. You can do this by tapping on the Reconnect to Wi-Fi option under your Ring camera settings. Follow the instructions on the screen to complete the process.

Ring camera not connecting to wifi? Try this troubleshooting guide.

If your Ring camera is still not working, move on to the next troubleshooting step.

Update The App and Camera

Sometimes, your Ring camera may not work because it has outdated software or firmware. This can cause compatibility issues, performance issues, or security issues.

ring camera firmware update to fix offline issue

To update your Ring app and camera, you need to do the following:

  • Check the version of your Ring app on your smartphone, tablet, or computer. You can do this by tapping on the Menu icon and then tapping on About. You should see the version number of your Ring app. Compare it with the latest version available on the App Store or Google Play Store. If there is a newer version, download and install it.
  • Check the firmware version of your Ring camera on your Ring app. You can do this by tapping on the Device Health option under your Ring camera settings. You should see the firmware version of your Ring camera. Compare it with the latest version available on the Ring website. If there is a newer version, download and install it.
  • This will make the Ring camera work again if the outdated firmware is a problem. If this does not make it work again, try another fix.

Arlo Activity Zones Not Working – Get It Working Again!

Double-Check Your Camera Settings

Another possible reason why your Ring camera may not work is that you have incorrect or conflicting settings on your Ring app or camera. This can affect the functionality and features of your Ring camera.

To double-check your camera settings, you need to do the following:

  • Check the motion settings on your Ring app. You can do this by tapping on the Motion Settings option under your Ring camera settings. You should see your Ring camera’s motion zones, frequency, and motion schedule. Adjust them according to your preferences and needs.
    You can also test the motion detection by tapping on the Motion Test option.
  • Check the snapshot settings on your Ring app. You can do this by tapping on the Snapshot Capture option under your Ring camera settings. You should see the snapshot frequency and snapshot schedule of your Ring camera. Adjust them according to your preferences and needs. You can also view the snapshots by tapping on the Timeline option.
  • Check the live view settings on your Ring app. You can do this by tapping on the Live View option under your Ring camera settings. You should see the live view quality and live view enablement of your Ring camera. Adjust them according to your preferences and needs. You can also access the live view by tapping on the Live View button on the main screen of your Ring app.

Check For Ring Outage

Sometimes, your Ring camera may not work because there is a network outage or a service disruption on Ring’s end. This can affect the connectivity and availability of your Ring camera.

To check for Ring outage, you need to do the following:

  • Visit the Ring Status page on the Ring website. You should see the current status of the Ring services, such as Ring app, Ring devices, Ring video, Ring notifications, etc. You should also see the past incidents and the resolved issues.
  • If you see any ongoing or recent incidents that may affect your Ring camera, you need to wait for Ring to fix them. You can also subscribe to the Ring Status page to receive updates via email or SMS.
  • If you see no incidents or issues on the Ring Status page, you need to contact Ring support for further assistance.

Reset the camera and reconnect

reset ring camera

If none of the above solutions work, you may need to reset your Ring camera and reconnect it to your Ring app and Wi-Fi. This can help to resolve any persistent or complex problems with your Ring camera. To reset your Ring camera and reconnect it, you need to do the following:

  • Press and hold the reset button on your Ring camera for at least 20 seconds. You should see the light on your Ring camera flash or change color. This means that your Ring camera has been reset to its factory settings.
  • Open your Ring app and tap on the Set Up a Device option. Follow the instructions on the screen to scan the QR code or MAC ID on your Ring camera and connect it to your Wi-Fi network. You may need to enter your Wi-Fi password and select your Wi-Fi network.
  • After you have reconnected your Ring camera to your Wi-Fi, you need to customize your Ring camera settings again. You can do this by tapping on the Device Settings option under your Ring camera settings. You should see the options to change the name, location, mode, alerts, privacy, and shared users of your Ring camera. Adjust them according to your preferences and needs.

Contact Ring Support

If you have tried all the above solutions and your Ring camera is still not working, you may need to contact Ring support for further assistance. They can help you diagnose and fix the problem with your Ring camera. To contact Ring support, you need to do the following:

  • Visit the Contact Us page on the Ring website. You should see the options to call, chat, or email Ring support. You should also see the hours of operation and the phone numbers for different regions and languages.
  • Choose the option that suits you best and provide the details of your Ring camera and the problem that you are facing. You may need to provide the serial number, model number, firmware version, and app version of your Ring camera. You may also need to describe the steps that you have taken to troubleshoot the problem and the results that you have obtained.
  • Follow the instructions and advice that Ring support gives you to fix your Ring camera. You may need to perform tests, send screenshots, or ship your Ring camera for repair or replacement.

FAQs

In this section, I will answer some of the frequently asked questions about the Ring camera not working. If you have any other questions, you can visit the Help Center on the Ring website or contact Ring support.

Q: How do I know if my Ring camera is offline or online?

A: You can check the status of your Ring camera on your Ring app. You can do this by tapping on the Device Health option under your Ring camera settings. You should see the status of your Ring camera, such as online, offline, or updating. You should also see the last time your Ring camera was online.

Q: How do I know if my Ring camera is recording or not?

A: You can check the recording of your Ring camera on your Ring app. You can do this by tapping on the Event History option under your Ring camera settings. You should see the list of the events that your Ring camera has recorded, such as motion, live view, or ring. You can also view the videos by tapping on the event.

Q: How do I know if my Ring camera is charging or not?

A: You can check the battery level of your Ring camera on your Ring app. You can do this by tapping on the Device Health option under your Ring camera settings. You should see the battery percentage of your Ring camera. You should also see the charging status of your Ring camera, such as charging, charged, or low.

Also Read – Does Ring Record 24X7 of the Day? – Camera Recording Explained

Leave a Comment