Ring Camera Offline? 7 Fixes to Get it Back Online

Ring cameras are smart devices that let you monitor your home from anywhere using the Ring app. They offer features like motion detection, night vision, two-way audio, and cloud recording.

However, sometimes your Ring camera may go offline due to various reasons, such as Wi-Fi issues, low battery, firmware updates, or interference. This can be frustrating, especially when you need to check on your home or family. In case your Ring camera is not connecting to wifi, try this fix.

But don’t worry, some simple fixes can help you get your Ring camera back online in minutes. In this article, we will show you how to troubleshoot your offline Ring camera and restore its functionality.

Have a Wyze camera that goes offline? Read this guide.

Common Reasons Why Ring Cameras Keep Going Offline

Before we dive into the troubleshooting steps, let’s understand why your Ring camera may go offline in the first place. Here are some of the common causes:

  • Wi-Fi network and password: Your Ring camera needs a stable and strong Wi-Fi connection to work properly. If your Wi-Fi network is down, out of range, or has a wrong password, your Ring camera will lose its connection and go offline.
  • Ring camera and router reboot: Sometimes, your Ring camera or router may need a reboot to refresh their settings and resolve any glitches. A reboot can also help your Ring camera reconnect to your Wi-Fi network if it was disconnected due to a power outage or a network change.
  • ISP outages: Your internet service provider (ISP) may experience outages or maintenance issues that can affect your Wi-Fi network and your Ring camera. You can check your ISP’s status online or contact their customer service to see if there are any problems on their end.
  • Battery level: Some Ring cameras, such as the Ring Video Doorbell, Ring Stick Up Cam, and Ring Spotlight Cam, are battery-powered and need to be charged regularly. If your Ring camera’s battery is low or dead, it will go offline even if the wifi is working.
  • Firmware updates: Your Ring camera may need to update its firmware to fix bugs, improve security, and add new features. Firmware updates usually happen automatically, but sometimes they may require your approval or intervention. If your Ring camera is updating its firmware, it may go offline temporarily until the update is complete.
  • Interference issues: Your Ring camera may face interference from other devices or objects that use the same frequency band as your Wi-Fi network, such as microwaves, cordless phones, Bluetooth speakers, or metal walls. Interference can weaken your Wi-Fi signal and cause your Ring camera to disconnect from Wifi and go offline.

In case your Arlo Camera is Offline learn how to fix it.

Troubleshooting Steps to Fix Ring Camera Offline

Now that you know the possible reasons for your Ring camera going offline, let’s see how you can fix them. Here are some basic checks and specific fixes that you can try:

Verify Wi-Fi network and password

Make sure that your Wi-Fi network is working and that you have entered the correct password for your Ring camera.

You can check your Wi-Fi network by using another device, such as your smartphone or laptop, and see if you can access the internet. You can also check your Ring app and see if your Ring camera is connected to the right Wi-Fi network. If not, you can change the Wi-Fi network and password for your Ring camera.

If the Ring Camera is offline when the Wifi is working, try a different method to get your Ring Camera online.

Reboot the Ring camera and router

Sometimes, a simple reboot can solve many issues with your Ring camera and router.

To reboot your Ring camera, you can either press and hold the setup button on the device for 20 seconds or remove and reinsert the battery (if applicable).

To reboot your router, you can either unplug it from the power source for 30 seconds or use the reset button on the device. After rebooting both devices, wait for a few minutes and see if your Ring camera comes back online.

Check for ISP outages

If your Wi-Fi network is fine, but your Ring camera is still offline, it may be due to an issue with your ISP. You can check your ISP’s status online or contact their customer service to see if any outages or maintenance issues are affecting your service. If there are, you may have to wait until they are resolved before your Ring camera can come back online.

Re-sync the Ring camera to Wi-Fi

resync ring wifi networl

If your Ring camera is offline due to a Wi-Fi issue, you may need to re-sync it to your Wi-Fi network.

To do this, you need to put your Ring camera in setup mode and follow the instructions on the Ring app. The steps may vary depending on the model of your Ring camera, but you can find detailed instructions for each device here.

Charge or replace the battery

If your Ring camera is offline due to a low or dead battery, you need to charge or replace it as soon as possible.

To charge your Ring camera’s battery, you need to remove it from the device and plug it into a power source using the provided USB cable. It may take several hours for the battery to fully charge, depending on the model of your Ring camera. You can check the battery level on the Ring app and see when it is ready to be reinserted into the device.

Check – How Long Does Ring Battery Last? [Each Model]

To replace your Ring camera’s battery, you need to buy a new one from the Ring website or an authorized retailer.

Check for firmware updates

ring camera firmware update to fix offline issue

If your Ring camera is offline due to a firmware update, you need to wait until the update is complete before you can use it again.

Firmware updates usually happen automatically, but sometimes they may require your approval or intervention. You can check the status of your Ring camera’s firmware update on the Ring app and see if it needs any action from you. You can also manually check for firmware updates.

Also Read – How Long Does Ring Battery Last? [Each Model]

Troubleshoot interference issues

If your Ring camera is offline due to interference issues, you need to identify and eliminate the sources of interference that are affecting your Wi-Fi signal. You can do this by moving your Ring camera or router away from other devices or objects that use the same frequency band as your Wi-Fi network, such as microwaves, cordless phones, Bluetooth speakers, or metal walls.

You can also change the channel of your Wi-Fi network to avoid congestion and interference from other networks.

Contact Ring support

If none of the above fixes work, or if you encounter any other problems with your Ring camera, you may need to contact Ring support for further assistance. You can reach them by phone, chat, or email, depending on your location and preference.

Frequently Asked Questions

Here are some common questions and answers related to offline Ring cameras:

What happens to recordings when my Ring camera is offline?

When your Ring camera is offline, it cannot record or upload any videos to the cloud. However, if you have a Ring Protect subscription, you can still access the videos that were recorded and uploaded before your Ring camera went offline. You can also use a Ring Smart Lighting Bridge to store up to 10 videos locally when your Ring camera is offline.

Conclusion

Fixing offline Ring cameras is not a difficult task, as long as you follow the troubleshooting steps and tips we have provided in this article. By doing so, you can restore your Ring camera’s functionality and enjoy its benefits, such as home security, remote monitoring, and smart features.

With a functional and efficient Ring camera, you can regain your peace of mind and keep your home safe and smart.

Also Read – How to Turn Off Ring Camera Without App?

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