Ring Shared Users Not Working – Learn How to Fix

Ring is a popular smart home security system that lets you monitor your home from anywhere using your smartphone. You can also share access to your Ring devices with other people, such as family members, friends, or neighbors. This way, they can also view live video, receive alerts, and control their devices.

However, some users have reported that the Ring shared users feature is not working for them. They are unable to see the shared devices on their app, or they are not receiving any notifications from them. This can be frustrating, especially if you rely on the shared users to help you keep an eye on your home.

If you are facing a ring shared user not working, don’t worry. There are some possible solutions that you can try to fix it. In this article, we will show you how to fix Ring shared users not working in 9 easy steps. We will also answer some frequently asked questions about the Ring add user feature.

Why is Ring Shared Users Not Working?

There are several reasons why the Ring shared users feature may not work properly. Some of the common ones are:

  • You are not the device’s owner. Only the owner of the Ring device can share access with other users. If you are not the owner, you will not be able to see or control the device on your app.
  • The Ring app is not updated. Sometimes, the Ring app may have bugs or glitches that prevent the shared users feature from working. Updating the app to the latest version can fix these issues and improve the app’s performance.
  • You entered the wrong email. When you share access to your Ring device, you need to enter the email address of the person you want to share with. If you enter the wrong email, the person will not receive the invitation or be able to accept it.
  • You logged out of your Ring account. If you log out of your Ring account on your app, you will lose access to your shared devices. You need to log back in with the same email and password that you used to accept the invitation.
  • There is a temporary server issue. Sometimes, the Ring servers may be down or undergoing maintenance. This can affect the functionality of the Ring app and the shared users feature. You may need to wait for a few hours until the servers are back online.

Also Read – Ring Camera Not Working

How to Fix Ring Shared Users Not Working?

If you are experiencing problems with the Ring shared users feature, here are some steps that you can try to fix it:

1. Make Sure You’re the Device’s Owner

The first thing you need to do is to make sure that you are the owner of the Ring device that you want to share. Only the owner can share access with other users and manage the shared settings.

To check if you are the owner, open the Ring app and tap on the device you want to share. Then, tap on the Shared Users option. If you see a list of users that you have shared with, you are the owner. If you see a message that says You are a Shared User, you are not the owner.

If you are not the owner, you need to contact the person who is and ask them to share the device with you. Alternatively, you can ask them to transfer the ownership of the device to you. To do this, they need to open the Ring app, tap on the device, tap on the Device Settings option, and then tap on Change Owner. They will need to enter your email address and confirm the transfer.

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2. Force Quit the Ring App

Sometimes, force quit the Ring app, causing the shared users feature to stop working. To fix this, you can try to force quit the app and restart it. This can clear any temporary cache or data that may be interfering with the app’s functionality.

To force quit the Ring app on an Android device, follow these steps:

  • Tap on the Recent Apps button on your device. This is usually located at the bottom of the screen, next to the Home button.
  • Swipe left or right to find the Ring app.
  • Swipe up on the Ring app to close it.

To force quit the Ring app on an iOS device, follow these steps:

  • Double-tap on the Home button on your device. This will bring up the app switcher.
  • Swipe left or right to find the Ring app.
  • Swipe up on the Ring app to close it.

After force quitting the app, launch it again and check if the shared user feature is working.

3. Update the Ring App

Another possible solution is to update the Ring app to the latest version. Sometimes, the app may have bugs or glitches that prevent the shared users feature from working. Updating the app can fix these issues and improve the app’s performance.

To update the Ring app on an Android device, follow these steps:

  • Open the Google Play Store app on your device.
  • Tap on the Menu icon at the top left corner of the screen.
  • Tap on My apps & games.
  • Find the Ring app and tap on Update.

To update the Ring app on an iOS device, follow these steps:

  • Open the App Store app on your device.
  • Tap on the Updates tab at the bottom of the screen.
  • Find the Ring app and tap on Update.

After updating the app, launch it again and check if the shared users feature is working.

Also Read – Ring Camera Not Connecting to Wifi – [Fix Connection Problems]

4. Make Sure You Entered the Right Email

When you share access to your Ring device, you need to enter the email address of the person you want to share with. If you enter the wrong email, the person will not receive the invitation or be able to accept it.

To check if you entered the right email, open the Ring app and tap on the device that you want to share. Then, tap on the Shared Users option. You will see a list of users that you have shared with, along with their email addresses. Make sure that the email address matches the one that the person uses to log in to their Ring account.

If you entered the wrong email, you need to delete the shared user and add them again with the correct email. To do this, tap on the user’s name and then tap on the Delete User option. Then, tap on the Add User option and enter the correct email address.

5. Log In and Out of Your Ring Account

If you are a shared user, you need to log in to your Ring account on your app with the same email and password that you used to accept the invitation. If you log out of your account, you will lose access to your shared devices.

To log in and out of your Ring account, follow these steps:

  • Open the Ring app on your device.
  • Tap on the Menu icon at the top left corner of the screen.
  • Tap on Account.
  • Tap on Log Out.
  • Tap on Log In and enter your email and password.

After logging in and out of your account, check if you can see and control your shared devices.

6. Try Again in a Few Hours

Sometimes, the Ring servers may be down or undergoing maintenance. This can affect the functionality of the Ring app and the shared users feature. You may need to wait for a few hours until the servers are back online.

To check the status of the Ring servers, you can visit the Ring System Status page. Here, you can see if there are any ongoing issues or incidents that may affect the Ring app and devices.

If there are no issues reported, you can also contact Ring Customer Support and ask them to check the status of your shared users feature. You can reach them by phone, chat, or email. You can find their contact details on the Ring Help Center page.

Check – How to Save Ring Doorbell Video Without Subscription for Free?

7. Remove and Add the Shared User

Another way to fix the Ring shared users not working issue is to remove and add the shared user again. This can refresh the connection between the owner and the shared user and resolve any glitches or errors.

To remove and add the shared user, follow these steps:

  • Open the Ring app and tap on the device that you want to share.
  • Tap on the Shared Users option.
  • Tap on the user’s name and then tap on the Delete User option.
  • Tap on the Add User option and enter the user’s email address.
  • The user will receive an email invitation to accept the shared access. They need to open the email and follow the instructions to accept the invitation.

After removing and adding the shared user, check if the feature is working.

8. Reset Your Ring Device

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If none of the above steps work, you may need to reset your Ring device and set it up again. This can clear any corrupted data or settings that may be causing the shared users feature to malfunction.

To reset your Ring device, follow these steps:

  • Locate the Reset button on your Ring device. This is usually a small hole or a button on the back or the side of the device.
  • Press and hold the Reset button for about 10 seconds, until the device’s light flashes or changes color.
  • Release the Reset button and wait for the device to reboot.
  • Open the Ring app and follow the instructions to set up your device again.

After resetting your device, you need to share access with the users again. Follow the steps in the first section to do this.

9. Contact Ring Customer Support

If you have tried all the steps above and the Ring shared users feature is still not working, you may need to contactlugvjasbdhgascvd

Conclusion

Ring shared users is a feature that allows you to share access to your Ring devices with other people. However, sometimes it may not work as expected due to various reasons, such as outdated app versions, incorrect email addresses, server issues, or device compatibility problems.

In this article, we have covered some of the most common causes and solutions for Ring shared users not working. We hope that these tips have helped you resolve the issue and enjoy your Ring devices with your family and friends.

If you have any questions or feedback, please leave a comment below. We would love to hear from you!

FAQs

Q: How do I add a shared user to my Ring device?

A: To add a shared user to your Ring device, follow these steps:

  • Open the Ring app and tap the three lines in the upper-left corner.
  • Tap Devices and select the device you want to share.
  • Tap Shared Users and then tap Add User.
  • Enter the email address of the person you want to share with and tap Send Invite.
  • The person will receive an email invitation to join your Ring account. They will need to create a Ring account if they don’t have one already.

Q: How do I remove a shared user from my Ring device?

A: To remove a shared user from your Ring device, follow these steps:

  • Open the Ring app and tap the three lines in the upper-left corner.
  • Tap Devices and select the device you want to unshare.
  • Tap Shared Users and then tap the name of the user you want to remove.
  • Tap Remove User and confirm your choice.

Q: What can a shared user do with my Ring device?

A: A shared user can do the following things with your Ring device:

  • View live video and recorded events.
  • Answer and speak to visitors using two-way audio.
  • Receive notifications when motion is detected or the doorbell is pressed.
  • Control the device settings, such as motion zones, alerts, and privacy modes.

However, a shared user cannot do the following things with your Ring device:

  • Delete recorded events or download them to their phone.
  • Add or remove other shared users.
  • Change the device name or location.
  • Access the device health or network settings.
  • Access the Ring Protect subscription or billing information.

Q: Why is my shared user not receiving the email invitation?

A: There are a few possible reasons why your shared user is not receiving the email invitation, such as:

  • You entered the wrong email address or made a typo.
  • The email went to the spam or junk folder of the recipient.
  • The recipient has a firewall or security software that blocked the email.
  • The Ring server is experiencing delays or issues.

To fix this problem, you can try the following solutions:

  • Check the email address you entered and make sure it is correct and valid.
  • Ask the recipient to check their spam or junk folder and mark the email as not spam.
  • Ask the recipient to whitelist the email address [email protected] and the domain ring.com in their email settings.
  • Delete the invitation and resend it after a few hours or when the Ring server is back to normal.

Q: Why can’t my shared user see my Ring device?

A: If your shared user has accepted the email invitation and created a Ring account, but still can’t see your Ring device, there might be a problem with the device ownership or the app synchronization. To fix this problem, you can try the following solutions:

  • Make sure you are the device owner and not another shared user. Only the device owner can add or remove shared users.
  • Make sure both you and the shared user have the latest version of the Ring app installed on your phones. You can update the app from the Google Play Store or the Apple App Store.
  • Log out and log back in to your Ring account on both phones. This will refresh the app and sync the device information.
  • Remove and add the shared user again. This will resend the email invitation and reset the device access.

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