Tapo cameras are smart devices that let you monitor your home remotely, record videos, and even talk to your pets. They are easy to set up and use, but sometimes they may encounter some issues like the Tapo camera not connecting to wifi. If you are facing this problem, don’t worry. You are not alone. Many Tapo users have reported the same issue and found ways to solve it.
In this article, we will explain why your Tapo camera may not connect to Wi-Fi and how to troubleshoot it. We will also answer some frequently asked questions and provide some tips to improve your Tapo camera’s performance. By following these steps, you should be able to fix your Tapo camera’s Wi-Fi connection and enjoy its features without any hassle.
Why Is Tapo Camera Not Connecting to Wi-Fi?
There are several possible reasons why your Tapo camera not connecting to Wi-Fi. Some of the most common ones are:
- Incorrect network settings: You may have entered the wrong Wi-Fi name, password, or security type when setting up your Tapo camera. Or, you may have changed your router’s settings after connecting your Tapo camera, which may cause compatibility issues.
- Weak or unstable Wi-Fi signal: Your Tapo camera may be too far from your router, or there may be obstacles or interference that affect the Wi-Fi signal. This may result in poor video quality, frequent disconnections, or inability to connect at all.
- Camera or app malfunction: Your Tapo camera or app may have some glitches or bugs that prevent them from working properly. This may happen due to software updates, corrupted files, or other unknown factors.
- Other network issues: Your router may be overloaded, outdated, or faulty, which may affect the performance of your Tapo camera and other devices. Or, your internet service provider (ISP) may have some problems that cause network outages or slowdowns.
To fix your Tapo camera’s Wi-Fi connection, you need to identify the root cause of the problem and apply the appropriate solution. In the next section, we will show you how to troubleshoot your Tapo camera’s Wi-Fi connection step by step.
If your Tapo Camera Not Working, read this guide.
Troubleshooting Tapo Camera Not Connecting to Wi-Fi
If your Tapo camera is not connecting to Wi-Fi, you can try the following steps to fix it:
Double-check your network settings
The first thing you should do is to make sure that you have entered the correct Wi-Fi name, password, and security type when setting up your Tapo camera.
You can check these settings on your Tapo app by tapping on the gear icon on the top right corner of the camera’s live view screen. Then, tap on Wi-Fi Settings and verify that the information is correct. If not, you can edit the settings and reconnect your Tapo camera to Wi-Fi.
You should also check if your router’s settings have changed after connecting your Tapo camera. For example, if you have changed your router’s Wi-Fi name, password, or security type, you need to update these settings on your Tapo app as well. Or, if you have enabled some features on your router, such as MAC filtering, guest network, or VPN, you need to make sure that they are compatible with your Tapo camera and do not block its connection.
Move Closer to Your Router
Another possible reason why your Tapo camera may not connect to Wi-Fi is that the Wi-Fi signal is too weak or unstable. This may happen if your Tapo camera is too far from your router, or if there are obstacles or interference that affect the Wi-Fi signal.
To improve the Wi-Fi signal, you can try the following tips:
- Move your Tapo camera closer to your router, or vice versa. Ideally, your Tapo camera should be within 10 meters (33 feet) from your router, with no more than two walls in between.
- Avoid placing your Tapo camera near metal objects, electronic devices, or appliances that may cause interference, such as microwaves, cordless phones, or Bluetooth speakers.
- Adjust the antenna of your Tapo camera or router to improve the Wi-Fi reception. You can also use a Wi-Fi extender or repeater to boost the Wi-Fi signal in your home.
Reset The Camera and Reconnect
Sometimes, your Tapo camera may not connect to Wi-Fi due to some glitches or bugs that prevent it from working properly. To fix this, you can try to reset your Tapo camera and reconnect it to Wi-Fi.
To reset your Tapo camera, follow these steps:
- Make sure that your Tapo camera is powered on and connected to the power outlet.
- Locate the reset button on the bottom of your Tapo camera. It is a small hole with the label “RESET”.
- Use a pin or a needle to press and hold the reset button for about 5 seconds, until you hear a beep sound and see the LED indicator flash red and green alternately.
- Release the reset button and wait for your Tapo camera to reboot.
- After the reboot, your Tapo camera will be in the factory default settings. You can use your Tapo app to scan the QR code on the bottom of your Tapo camera and follow the instructions to reconnect it to Wi-Fi.
Check The App and Mobile Device
Another factor that may affect your Tapo camera’s Wi-Fi connection is the Tapo app and your mobile device. You should make sure that your Tapo app and your mobile device are updated to the latest version and have a stable internet connection.
You can also try the following steps to troubleshoot your Tapo app and your mobile device:
- Force close and reopen your Tapo app. This may help to clear some cache or memory issues that may cause your Tapo app to malfunction.
- Restart your mobile device. This may help to refresh your mobile device’s system and resolve some network or performance issues.
- Check your mobile device’s Wi-Fi settings. Make sure that your mobile device is connected to the same Wi-Fi network as your Tapo camera, and that the Wi-Fi signal is strong and stable.
- Disable any VPN, proxy, or firewall settings on your mobile device. These settings may interfere with your Tapo camera’s Wi-Fi connection and cause some errors or delays.
- Allow your Tapo app to access your mobile device’s location, camera, microphone, and storage. These permissions are necessary for your Tapo app to function properly and communicate with your Tapo camera.
Contact Tapo Support
If none of the above steps work, you may have a faulty Tapo camera or router, or some other network issues that are beyond your control. In this case, you should contact Tapo support for further assistance. You can reach Tapo support by email and phone number which you will find on the website.
Here are some frequently asked questions and answers about Tapo camera’s Wi-Fi connection:
How do I know if my Tapo camera is connected to Wi-Fi?
You can check the Wi-Fi status of your Tapo camera on your Tapo app.
On the camera’s live view screen, you will see a Wi-Fi icon in the top left corner. If the icon is green, it means that your Tapo camera is connected to Wi-Fi and has a good signal. If the icon is yellow, it means that your Tapo camera is connected to Wi-Fi but has a weak signal. If the icon is red, it means that your Tapo camera is not connected to Wi-Fi or has no signal.
How do I change the Wi-Fi network of my Tapo camera?
You can change the Wi-Fi network of your Tapo camera on your Tapo app.
To do this, you need to tap on the gear icon on the top right corner of the camera’s live view screen. Then, tap on Wi-Fi Settings and select Change Wi-Fi Network. You will see a list of available Wi-Fi networks. Choose the one you want to connect to and enter the password. Your Tapo camera will reconnect to the new Wi-Fi network.
Q: Why is my Tapo camera’s video quality poor or laggy?
A: The video quality and smoothness of your Tapo camera depend largely on the Wi-Fi signal and speed. If your Wi-Fi signal is weak or unstable, or if your internet speed is slow, you may experience poor or laggy video quality. To improve the video quality, you can try the following tips:
- Move your Tapo camera closer to your router, or use a Wi-Fi extender or repeater to boost the Wi-Fi signal.
- Avoid placing your Tapo camera near sources of interference, such as metal objects, electronic devices, or appliances.
- Adjust the video resolution and frame rate of your Tapo camera on your Tapo app. You can lower the resolution and frame rate to reduce the bandwidth consumption and improve the video smoothness.
- Check your internet speed and make sure that it meets the minimum requirements for your Tapo camera. You can use a speed test app or website to measure your internet speed. The minimum internet speed for your Tapo camera is 2 Mbps for 720p resolution and 4 Mbps for 1080p resolution.
In this article, we have covered the possible reasons and solutions for Tapo cameras not connecting to Wi-Fi. We hope that by following these steps, you have successfully fixed your Tapo camera’s Wi-Fi connection and can enjoy its smart features.
Tapo cameras are great devices that can help you monitor your home, record videos, and even talk to your pets. They are easy to set up and use, but sometimes they may encounter some issues with the Wi-Fi connection. If you ever face this problem again, you can refer to this article and try the troubleshooting steps we have provided.