Tapo Camera Not Working – Complete Troubleshooting Guide

Have you ever experienced the frustration of setting up a Tapo camera, only to find out that your Tapo Camera is not working properly? Maybe the camera is offline, or the video quality is poor, or the motion detection is not functioning. Whatever the issue, you are not alone. Many Tapo camera users have reported various problems with their devices, and some of them are easy to fix.

In this article, we will show you how to troubleshoot your Tapo camera and get it back to working order. We will cover the most common causes of Tapo cameras not working and the steps you can take to resolve them.

By following this guide, you will be able to enjoy the benefits of your Tapo camera, such as remote monitoring, two-way audio, night vision, and smart alerts.

Why Is My Tapo Camera Not Working?

There are many possible reasons why your Tapo camera is not working as expected. Some of them are related to the camera itself, while others are related to the network, the app, or the firmware.

Here are some of the most common causes of Tapo cameras not working:

  • The camera is not receiving enough power, or the power adapter is faulty.
  • The camera is not connected to a stable Wi-Fi network, or the network signal is weak or interfered.
  • The camera is not updated to the latest firmware version, or the firmware update failed or corrupted.
  • The camera settings are not configured correctly, or the settings are reset to default.
  • The camera is damaged, defective, or hacked.

To identify the root cause of your Tapo camera not working, you need to perform some basic troubleshooting steps. These steps will help you narrow down the problem and find the best solution.

Tapo Camera Not Working – Troubleshooting Steps

Before you start troubleshooting your Tapo camera, make sure that you have the following:

  • A working power outlet and a compatible power adapter for your camera.
  • A smartphone or tablet with the Tapo app installed and logged in to your Tapo account.
  • A Wi-Fi router that supports a 2.4 GHz frequency band and has a strong and stable signal.
  • A computer with a web browser and an internet connection.

Once you have these ready, you can follow these steps to troubleshoot your Tapo camera not working:

Power Cycle the Camera and Network Devices

The first step to troubleshoot your Tapo camera not working is to power cycle the camera and the network devices.

This means that you need to turn off and unplug the camera, the router, and the modem (if you have one) for about 30 seconds, and then plug them back in and turn them on. This will refresh the power supply and the network connection and may fix some minor glitches or errors.

To power cycle your Tapo camera, follow these steps:

  1. Locate the power adapter of your camera and unplug it from the power outlet.
  2. Wait for about 30 seconds, and then plug the power adapter back into the power outlet.
  3. Wait for the camera to boot up and check the LED status. The LED should be solid green, which means that the camera is powered on and connected to the network. If the LED is blinking red, green, or blue, or if it is off, then there is a problem with the power or the network.

After power cycling the camera and the network devices, check if your Tapo camera is working properly. If not, proceed to the next step.

Check Your Wi-Fi Network

The second step to troubleshoot your Tapo camera not working is to check your Wi-Fi network. Your Tapo camera relies on a stable and strong Wi-Fi signal to function properly. If the Wi-Fi network is weak, unstable, or interfered, then your Tapo camera may experience issues such as offline, lagging, freezing, or buffering.

To check your Wi-Fi network, follow these steps:

  1. Use your smartphone or tablet to connect to the same Wi-Fi network as your camera.
  2. Open the Tapo app and tap on the camera icon on the home screen.
  3. Tap on the gear icon on the top right corner to access the camera settings.
  4. Tap on Device Info and check the Wi-Fi Signal Strength. The Wi-Fi signal strength should be at least 60%, meaning the Wi-Fi network is strong and stable. If the Wi-Fi signal strength is below 60%, then the Wi-Fi network is weak or unstable, and you need to improve it.

To improve your Wi-Fi network, you can try these tips:

  • Move your camera and router closer to each other, and avoid any obstacles or interference sources, such as walls, metal objects, microwave ovens, or cordless phones.
  • Change the Wi-Fi channel or frequency band on your router, and avoid any crowded or overlapping channels or bands.
  • Use a Wi-Fi extender or repeater to boost the Wi-Fi signal and coverage.
  • Upgrade your router or modem to a newer or faster model, or contact your internet service provider for assistance.

After improving your Wi-Fi network, check if your Tapo camera is working properly. If not, proceed to the next step.

Check For Updates

The third step to troubleshoot your Tapo camera not working is to check for updates. Your Tapo camera needs to be updated to the latest firmware version to ensure optimal performance and security. If the firmware is outdated, or if the firmware update failed or corrupted, then your Tapo camera may experience issues such as offline, malfunctioning, or hacking.

To check for updates, follow these steps:

update tapo camear
  1. Use your smartphone or tablet to connect to the same Wi-Fi network as your camera.
  2. Open the Tapo app and tap on the camera icon on the home screen.
  3. Tap on the gear icon on the top right corner to access the camera settings.
  4. Tap on Firmware Update and check the firmware version. The firmware version should be the latest one, which means that the camera is updated and secure. If the firmware version is not the latest one, then the camera is outdated and vulnerable, and you need to update it.

To update your Tapo camera, follow these steps:

  1. Tap on Update Now and wait for the update process to complete. The update process may take several minutes, and the camera may reboot during the process. Do not turn off or unplug the camera or the network devices during the update process, as this may cause the update to fail or corrupt.
  2. After the update process is complete, check the firmware version again. The firmware version should be the latest one, which means that the update was successful and the camera is updated and secure.

After updating your Tapo camera, check if your Tapo camera is working properly. If not, proceed to the next step.

Check Your Camera Settings

The fourth step to troubleshoot your Tapo camera not working is to check your camera settings.

Your Tapo camera has various settings that you can configure to suit your preferences and needs. However, some of these settings may affect the camera’s functionality, such as the video quality, the motion detection, or the night vision.

If the camera settings are not configured correctly, or if the settings are reset to default, then your Tapo camera may experience issues such as poor quality, false alerts, or no vision.

To check your camera settings, follow these steps:

  1. Use your smartphone or tablet to connect to the same Wi-Fi network as your camera.
  2. Open the Tapo app and tap on the camera icon on the home screen.
  3. Tap on the gear icon in the top right corner to access the camera settings.
  4. Tap on the setting that you want to check or change, such as Video Quality, Motion Detection, Night Vision, or Privacy Mode. The setting should be configured according to your preference and need, and should not interfere with the camera’s functionality. If the setting is not configured correctly, or if the setting is reset to default, then you need to adjust it.

To adjust your camera settings, follow these steps:

  1. Tap on the setting that you want to adjust, such as Video Quality, Motion Detection, Night Vision, or Privacy Mode.
  2. Tap on the option that you want to select, such as HD, SD, or Auto for Video Quality, On, Off, or Schedule for Motion Detection, On, Off, or Auto for Night Vision, or On or Off for Privacy Mode.
  3. Tap on Save or Confirm to apply the changes.

After adjusting your camera settings, check if your Tapo camera is working properly. If not, proceed to the next step.

Reset The Camera and Reconnect

The fifth and final step to troubleshoot your Tapo camera not working is to reset the camera and reconnect it to the network and the app. This means that you need to restore the camera to its factory default settings, and then set it up again as a new device. This will erase all the previous settings and data, and may fix some major glitches or errors.

To reset the camera and reconnect it to the network and the app, follow these steps:

reset tapo camera
  1. Locate the reset button on the bottom of the camera and use a pin or a needle to press and hold it for about 10 seconds, until you hear a beep sound. The LED will flash red and green, which means that the camera is reset to factory default settings.
  2. Wait for the camera to reboot and check the LED status. The LED should be blinking green, which means that the camera is ready to be set up again.
  3. Use your smartphone or tablet to connect to the same Wi-Fi network as your camera.
  4. Open the Tapo app and tap on the plus icon on the top right corner to add a new device.
  5. Follow the on-screen instructions to scan the QR code on the camera, enter the Wi-Fi password, and name the camera.
  6. Wait for the camera to connect to the network and the app. The LED should be solid green, which means that the camera is connected and ready to use.

After resetting the camera and reconnecting it to the network and the app, check if your Tapo camera is working properly. If yes, congratulations! You have successfully troubleshooted your Tapo camera, which is not working. If not, you may need to contact Tapo support for further assistance.

Final Thoughts

We hope that this article has helped you troubleshoot your Tapo camera not working. By following the steps above, you should be able to fix most of the common issues with your Tapo camera, such as offline, poor quality, false alerts, or no vision. However, if none of the steps work, or if you encounter other problems with your Tapo camera, you may need to contact Tapo support for further assistance.

We hope that you enjoy using your Tapo camera, and that you find it useful and reliable. If you have any questions, feedback, or suggestions, please feel free to leave a comment below. Thank you for reading! 😊

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